Help & support帮助与支持
Updated October 7, 2026更新日期：2026 年 10 月 7 日
Help for quiet mornings and the moments between. Contact support@taoftware.com. Include your device model, app version, and what happened. Please keep private dreams, voice files, passwords, and sign-in codes out of support messages.为清晨与梦醒之间的时刻提供帮助。联系 support@taoftware.com 时，可说明设备型号、应用版本和问题。请勿在邮件中包含私密梦境、录音、密码或登录验证码。
Do I need an account?需要账户吗？
No. Capture and read on your device without signing in. Plus cloud sync needs a Halfwake account.不需要。无需登录即可在设备上记录和阅读。Plus 云端同步需要 Halfwake 账户。
Are recordings automatically backed up?录音会自动备份吗？
No. Voice backup starts off. With Plus, open Settings → Account & sync and explicitly enable private voice backup. Watch-to-phone transfer is a separate local-device feature.不会。语音备份默认关闭。使用 Plus 时，在「设置」→「账户与同步」中明确开启私密语音备份。手表与手机间传送是独立的设备间功能。
What happens after Plus expires?Plus 到期后会怎样？
Your local journal stays available. Existing cloud backups remain readable and restorable; new premium cloud writes need Plus. Restore purchases from the Plus screen when changing devices.本地梦记仍可使用。已有云端备份仍可读取与恢复；新的高级云端写入需要 Plus。更换设备时，可在 Plus 页面恢复购买。
Can I record on a watch without my phone?手机不在身边时，手表能录音吗？
Yes. Apple Watch and Wear OS save words and voice notes locally. Connect the companion later to transfer saved notes to your phone. Microphone permission is required for recording.可以。Apple Watch 和 Wear OS 可在本地保存文字与语音。稍后连接手机，即可传送保存的梦境。录音需授予麦克风权限。
How do I connect my watch?如何连接手表？
Use Settings → Halfwake on your wrist on the phone, and Settings / Connect phone on the watch. Keep the devices nearby with their normal Bluetooth/network connection enabled, then follow the prompts. Connection is optional.在手机打开「设置」→「腕上的 Halfwake」，在手表打开「设置」或「连接手机」。让设备保持接近，并启用正常的蓝牙或网络连接，再按提示操作。连接是可选的。
Why is transcription unavailable?为什么无法转写？
On-device speech support depends on the device, installed language, and platform. Keep the original recording, or add words manually. Halfwake does not fall back to a cloud AI service.设备端语音支持取决于设备、已安装语言和平台。可保留原始录音，或手动添加文字。Halfwake 不会转用云端 AI 服务。
How do I reduce motion or increase text size?怎样减少动态或增大字号？
Open Settings for text size, motion, parallax, and sound controls. Apple Watch and Wear OS also use their system text preferences.在「设置」中调整字号、动态、视差和声音。Apple Watch 和 Wear OS 也支持系统字体偏好。
Can I export my journal?可以导出梦记吗？
JSON and CSV journal exports are free. Plus adds printable dream books, Atlas posters, and calendars. These exports do not automatically package your original voice files.JSON 和 CSV 梦记导出免费。Plus 提供可打印的梦境书、梦图海报与日历。这些导出不会自动打包原始录音文件。
Is Halfwake available in the stores?Halfwake 已上架吗？
Halfwake is available for iPhone, Android, Apple Watch and Wear OS. Download it from the App Store or Google Play. The screenshot gallery shows the released iOS 1.0.1 update.Halfwake 的 iPhone、Android、Apple Watch 与 Wear OS 版本现已上架。前往 App Store 或 Google Play 下载。截图画廊展示已发布的 iOS 1.0.1 更新。
Purchases and privacy购买与隐私
Manage billing or request a refund through the store where you purchased. See subscription terms, privacy, and delete data for details.通过购买所在商店管理账单或申请退款。详情请见订阅条款、隐私政策和删除数据。